All sales including WHOLESALES and CUSTOM ORDERS ARE FINAL and NON-REFUNDABLE only EXCHANGE !!!

you can return for an exchange.

International Orders:
Items shipped outside of NIGERIA may be subjected to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by DEEHAIRVEN.

Address changes are not possible after an order has been placed. Therefore, kindly ensure that you have entered the RIGHT address prior to submitting your ORDER.

SHIPPING RETURNS
To return your product, you should mail your product to: {587 ikwerre road, Rumuigbo.  PortHarcourt, Nigeria}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN and EXCHANGE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

REFUNDS

we only issue refunds in the event that we’re unable to get the needed materials for your order or processing takes way longer than the time communicated. I.e 2months or above.

Or when you cancel your order 2hours after the initial order placement, in which a default $20 will be deducted as cancellation fee.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Exchanges

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. Item must be returned in its original packaging with lace uncut within 72 hours of recorded receipt provided.

If you need to exchange it for the same item, send us an email at {deehairven@gmail.com} and send your item to: {587 ikwerre road, Rumuigbo. Port Harcourt, Nigeria}.

NEED HELP?
Contact us at {deehairven@gmail.com} for questions related to refunds and returns.

YOUR PATRONAGE IS APPRECIATED

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